Right of withdrawal

You can withdraw from your contract within 14 days after receiving the goods without giving any reason.
Please use the following form to do so. You will receive a confirmation of your withdrawal by email.

Note: If you wish to cancel your order before receiving the goods, please contact our customer service directly.

Right of revocation

(1) The Customer has the right to revoke the contract within fourteen days without stating any reasons.

(2) The deadline for revocation will begin on the day, on which the Customer or a third party named by him, which does not operate as a carrier, obtains possession of the goods if the Customer has ordered several goods within the scope of a standard order, which are delivered separately, on the day, on which he or a third party named by him, which does not operate as a carrier, obtains possession of the last delivered good.

(3) In order to exercise the right of revocation the Customer must inform
HÖGL shoe fashion GmbH
Customer service
Joseph-Lorenz-Straße 1
A-4775 Taufkirchen/Pram
Austria
Fax: +437719/8811-95200
E-Mail: service@hoegl.com

by means of a clear declaration (e.g. by means of a letter, fax or email) about his decision to revoke this contract. The Customer can for this purpose use the contact form available on the HÖGL website or the revocation sample form for consumers provided as an annex here. If the Customer uses his possibility for the revocation, HÖGL has to confirm the receipt of the revocation to the Customer by email. The mere return of the goods to HÖGL is not sufficient in order to effectively exercise the right of revocation.

(4) In order to adhere to the deadline for revocation, it is sufficient if the Customer has sent the notification regarding the exercising of the right of revocation before expiry of the deadline for revocation.

(5) The Customer has to return or hand over the goods without delay and in any case within fourteen days from the day, on which it has notified HÖGL about the revocation of this contract, to
HÖGL shoe fashion GmbH
Customer service
Joseph-Lorenz-Straße 1
A-4775 Taufkirchen/Pram
Austria
in a packaging that is suitable for shipment. For the return within Croatia, a postage paid parcel sticker is enclosed with the deliveries of HÖGL. No costs will be incurred for the Customer for the return shipment when this parcel sticker is used. In this case, HÖGL will bear the costs for the return of the goods. However, the Customer has to bear the costs for the return of the goods, should he not have used the postage paid parcel sticker of HÖGL for the shipment.

If the Customer revokes this contract, HÖGL principally has to repay the Customer all payments, which HÖGL received from him. For this repayment HÖGL uses the same means of payment, which the Customer used with the original transaction, unless explicitly otherwise agreed with the Customer; in no way will fees be charged to the Customer owing to this repayment.

(6) HÖGL can refuse the repayment until HÖGL has received the goods back again.

(7) The Customer must only pay for a possible loss in value of the goods if this loss in value is a result of a scope that is not necessary for examination of the condition, properties and functionality of the goods.