Wie können wir Ihnen helfen?

If you have forgotten your password, you can reset it at any time in the login area under "I have forgotten my password."

In order to delete your customer account, please write an email to our customer service (service@hoegl.com). We will subsequently carry out the deletion and inform you separately via email.

If you would like to login with an existing customer account you can do this after clicking on "Log in" in the top right area of the page.

Registration data, email, password, newsletter registration as well as addresses can be managed here.

Under the menu option "Orders" you will find all information relating to your orders, including processing status and tracking number.

In the user zone you can change and delete existing addresses under "address book" as well as add new addresses.

If you wish to revoke your contract after receiving the goods, please fill out our cancellation form. 

If you do not want to register, you can also place an order without a login.  This way, the registration procedure is not applicable and you can process this order faster.

HÖGL guarantees comfortable feet all day long. But to do this, it is crucial to know your right shoe size. And we’d be happy to help. 

You can find detailed instructions here.

If you are looking for the HÖGL shoe that is suitable for you, you can first allow yourself to be inspired on our Highlight sites and in the blog.

If you are looking for an exact model you can use the search on the top right.

Moreover, our shoes are sorted according to shoe types and can be filtered according to important criteria, such as shoe size or colour.

You can find the next HÖGL Store near you through the Store overview.

In order to track the shipment of your ordered HÖGL products you will receive an email after shipment with the tracking number.

Below is an overview of the shipping countries with the respective delivery times (with perfect conditions, no incorrect address, delivery delay). Depending on the place of residence in the shipping country, there may be 1-2 days delay. (Indication in working days)

• Austria - 2 Days
• Belgium - 5 Days
• Bulgaria - 6 Days
• Croatia - 6 Days
• Czech Republic - 3 Days
• Cyprus - 12 Days
• Denmark - 4 Days
• Germany - 3 Days
• Estonia - 6 Days
• Finland - 7 Days
• France - 5 Days
• Greece - 7 Days

• Hungary - 6 Days

• Ireland - 5 Days
• Italy - 10 Days
• Latvia - 5 Days
• Lithuania - 6 Days
• Luxembourg - 3 Days
• Malta - 8 Days
• Netherlands - 4 Days
• Poland - 4 Days
• Portugal - 6 Days
• Romania - 7 Days
• Sweden - 3 Days

• Slovakia - 5 Days

• Slovenia - 3 Days
• Spain - 7 Days

A return of your order is possible within 14 days after receipt of the goods.

Please note that the goods may only be worn for the purpose of checking, comparable to that of trying articles on in a store. Returns, which feature obvious traces of use (e.g. wear and tear, dirt) can therefore not be resold, cannot be accepted by us and will be sent back again.

After receipt as well as inspection of the goods the refund will be carried out through the originally chosen payment method. You will be informed hereof by email.

The shipping costs within Germany and Austria are €4.90.

The shipping costs to selected European countries are €9.90.

We deliver to the following countries:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czech Republic
• Cyprus
• Denmark
• Germany
• Estonia
• Finland
• France
• Greece
• Hungary
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Romania
• Sweden
• Slovakia
• Slovenia
• Spain

Your orders are served by DHL in Germany and by Post.at in Austria.

If a product should feature a fault you can make a complaint about it under the following prerequisites through our customer service:

• The statutory warranty period of 2 years has not been exceeded
• The product was acquired via the webshop

For this purpose please send an email with the article number or designation of the product for which a complaint is made, a brief description of the fault, the invoice as well as a photo, on which the fault can be seen, to the customer service (service@hoegl.com). We will examine the case and send you a prompt reply.

Products, which were acquired through a HÖGL store or specialist trade partner, must also be complained about through the store or the specialist trade partner.

Please note that we do not grant any price discount for faulty goods, but will take these back or repair these, insofar as the aforementioned conditions have been fulfilled. 

If you would like to return several orders together, please enclose all return forms with the parcel. Without the supporting documents the products cannot be allocated to your order.

Please note that the goods may only be worn for the purpose of checking, comparable to that of trying articles on in a store. Returns, which feature obvious traces of use (e.g. wear and tear, dirt) can therefore not be resold, cannot be accepted by us and will be sent back again.

After receipt as well as inspection of the goods the refund will be carried out through the originally chosen payment method. You will be informed hereof by email.

You can return ordered products within 14 days after receipt of the goods. 

Please use the received parcel for the return shipment. The return form and the return label are enclosed with the parcel in the invoice envelope. If the return label is missing, please contact us: service@hoegl.com

Please keep the receipt as proof of shipment until you have received a confirmation of the return.

Please note that the goods may only be worn for the purpose of checking, comparable to that of trying articles on in a store. Returns, which feature obvious traces of use (e.g. wear and tear, dirt) can therefore not be resold, cannot be accepted by us and will be sent back again. 

After receipt as well as inspection of the goods the refund will be carried out through the originally chosen payment method. You will be informed hereof by email. 

Unfortunately, for system-technical reasons, it is not possible to carry out an exchange. You are welcome to return ordered products within 14 days after receipt and place a new order via the webshop.

Please note that the goods may only be worn for the purpose of checking, comparable to that of trying articles on in a store. Returns, which feature obvious traces of use (e.g. wear and tear, dirt) can therefore not be resold, cannot be accepted by us and will be sent back again.

After receipt as well as inspection of the goods the refund will be carried out through the originally chosen payment method. You will be informed hereof by email. 

The return form and the return label are enclosed with the parcel in the invoice envelope. If the goods return form is missing in your parcel, please contact our customer service: service@hoegl.com

We cover the cost of returns for orders from Germany, Austria and selected European countries. For these countries, we provide a free return label, which you can use to return your order. If your parcel does not include a return label, please contact us by email at service@hoegl.com.

You can register for the newsletter under "Newsletter" at the end of the page.

If you do not want to receive a newsletter from us any more, you have several possibilities to de-register:

• Via the corresponding link at the end of a newsletter
• By sending an email to the customer service (service@hoegl.com)

If you register for our newsletter, you are always informed about our current product highlights and promotions and do not miss out on any news.

In order to redeem a voucher in the webshop, please enter the discount code in the shopping basket in the corresponding field "Promo code".

In order to pay by an invoice, please select the payment method "Klarna Rechnung" at the end of the order process.

Purchase on account is processed with the help of our partner KLARNA.

The invoice is sent to you by KLARNA per email.

If purchase on account is rejected for you, you can either undergo the credit check once again with a lower goods value or choose another payment method.