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Treat yourself: Get a FREE cosmetic bag with your purchase on Singles' Day!*

*One cosmetic bag per purchase and customer. Only valid on November 11th and while stocks last.

What should I do if my parcel is damaged or articles are missing in my parcel?

If products are missing in your order or have been damaged please contact our customer service:

+43 7719 8811 200
service@hoegl.com

Mon - Thu 8.00am - 5.00pm
Fri 8.00am - 1.00pm

Please keep your customer number and the invoice number ready at hand.

If products were damaged please send us photos of the damages.

In case of missing articles please inform us hereof.

Should you not have found the answer to your question our customer service would be pleased to assist you.